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Implementations and Technological Projects for Hostel

ABOUT US

 

At iTHotel you will find a team of professionals who will advise you in a personalized way, with their fundamental commitment to customer service.

At iTHotel excellence is not a goal, but rather the path we travel every day to achieve and maintain the total trust and absolute satisfaction of our clients.

Experience shows us every day that service is what determines the success of any project.

  • 1
  • Mission Our mission is to commercialize turnkey technology projects mainly for Hospitality sector. For this, we have agreements with the best national and international technology providers.
  • 2
  • Strengths Deep knowledge of the Hospitality business and its needs in the technological field due to the extensive experience. More than 30 years of experience in the hospitality market, and with practically all the brands, which allows us to provide better solutions.
  • 3
  • Vision To ensure that investment in new technologies enables an increase in production, generates links to enhance customer loyalty, saves operating costs through process automation, achieving an improvement in the brand image and a closer relationship with the customer.

Solutions

Solutions

Our mission is to commercialize turnkey technology projects mainly for Hospitality sector.

  • Waiter pager systems
    Simple, useful and efficient radio waiter pager systems so that guests are and feel much better served.
  • Internet - Wifi
    Quality Wi-Fi platform for guests and conferences and premium Internet available through multiple providers, centralized, trusted and scalable process to integrate with PMS, CRS, CRM providers Specialized technical assistance service available 24 hours, the 365 days of the year. We offer 24/7 and all the necessary services to implement and maintain the network.
  • IP-TV System
    We create and customize interactive, IPTV, coaxial and headend solutions. Easy to administer and that works with the main TV brands for the hospitality industry. Centralized management of equipment and available content.
  • Online Check-in / Check-out. Contactless operation
    Guests provide online check-in information prior to arrival using their preferred channel (email and App). A tablet registration solution can be added to speed up the process and reduce waiting time. Automated marketing campaigns provide personalized communication to improve hotel services. Quality surveys provide real-time feedback on guest feedback and avoid a bad review. PMS integration is required.
  • App Hotel / Chain
    A smartphone to offer your guests a "super-application" inside. It allows you to chat with the concierge and request room service, restaurant reservations, spa, transfers, excursions, etc. City guide with points of interest and guided tours. Mobile key integrated with the main manufacturers of door locks and room control.
  • Digital Signage
    Informative Screens and Digital Signage. Cloud-based and highly profitable. It can be implemented using any screen / tv. Management of meeting rooms, display of rates, exchange rates, flight information, weather, news, ...
  • IP Voice
    A very profitable PBX designed for hotels. Integrated PMS interface. Integrated call log, voicemail, and room status. Compatible with the main brands of hotel phones.
  • Contents
    Guests demand entertainment options during their stay, regardless of whether it is for business or pleasure. For the hotelier, this is a great opportunity to increase guest satisfaction by offering value-added services that generate additional revenue for their business.


Testimonials of our clients

  • IT Hotel is a faithful traveling companion in the difficult task of implementing, supporting and evolving solutions for our hotels and guests. They have provided me with their knowledge and experience in the sector to successfully carry out dynamic marketing projects, guest service or improvement of internal processes, among other solutions. Faithful to its maxim of quality of service and professional treatment, differentiating it from other companies, without a doubt its greatest potential is its human value and its adaptation to the client to obtain the expected results. Damian Melero, CIO Abba hoteles S.A.
  • itHotel implemented the alert system for us. For us, it is one of the great “reinventions” of the hospitality industry (“back to basics”). Our customer service and the quality of our staff's daily work have significantly improved. Mariano Faz. Director of Operations Confortel Hotels.
  • With the implementation by itHotel of its Waiter Pager System in our cafeterias, we sought - and have achieved - a notable improvement in customer service. Day-to-day work has confirmed to us that it can be extended to other areas of the business, such as Spa or meeting rooms, obtaining the same positive results. itHotel's after-sales service is impeccable. Carlos Bragado. Director of Information Systems Paradores.
  • Since itHotel implemented the Waiter Pager System, it helps us a lot not to neglect areas that are not easily accessible or that are not visible to our waiters, thus providing better service to our guests. By giving the guest the possibility to contact us whenever they want, we save ourselves from bothering or interrupting them by constantly stopping by and asking questions. And at the same time it gives them the security of knowing that we are there. Fernanda Ruffini. Restaurant Supervisor Hilton Majorca.
  • Since itHotel implemented the Waiter Pager System, we have managed to ensure that our clients are served very quickly and efficiently, rationalized the workload of our team by avoiding unnecessary trips, and managed to increase production by achieving an area that was previously “ dead” commercially speaking, has become a new point of sale. For all these reasons, we are really satisfied with the tool and with the itHotel maintenance service. Alberto Garcia. Assistant Manager Ayre Gran Hotel Colón.
  • We are more than satisfied with the implementation of the Waiter Pager System by itHotel. In our case, the increase in sales has been notable, because where before we did not have any type of service, now it is constantly attended to. In reality, we have only seen advantages. Angel Risueño. Maître NH Abascal.




Our team

Meet our Equipment

For iTHotel, the most important resources are people. Our future depends on the quality of their work and their motivation.

We are convinced that each person who is part of this Group is unique. That is why our policies are based on the value that each one of us can contribute, with our own and differentiated capabilities.

At iTHotel we take care of obtaining a highly qualified human team, who is committed to our values ​​and our objectives and who can develop personally and professionally.

Contact us Contact us




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